PRIVACY POLICY

At Chanelle Microfinance Bank (ChanelleMFB) and/or its Subsidiaries, we put you first and are thus committed to protecting and respecting your privacy. Our privacy policy reflects our commitment to being transparent about how we collect, process, share, and manage data about you (our customers and other natural persons where applicable).

This Privacy Policy stipulates the bank’s approach to handling your data and your rights with regard to our collection, use, storage and sharing of your personal data which may be collected by Chanelle Microfinance Bank and/or Subsidiaries in the course of providing you with exceptional products and services, collectively referred to herein as Chanelle Microfinance Bank’s “services”, across all our delivery channels to meet your needs.

In the course of consuming services provided to you by Chanelle Microfinance Bank and/or Subsidiaries to meet your needs, through this and other channels available, we collect the information you provide us via forms, phone calls, and correspondence by mail or emails, service point interfaces, and any other channels we may make available to you from time to time. The information we collect may include but is not limited to: identity verification, services consumed, services desired/required, mode of consumption, preferences, location, general events, instructions and transactions relating to the services.
We may also use information about you collected by third parties and other service partners to better serve your needs. Third-party sources are not controlled by Chanelle Microfinance Bank or its Subsidiaries and as such we are not liable for how they use it.

We don’t ask for your personal information unless we need it to provide or improve our products and services for you. We want to be sure we have your consent to collect, use and, where necessary, share your information with our partners and suppliers that help us serve you. Whenever we introduce new services and technologies, we’ll ensure you understand and agree to any new ways in which your information is handled.  You will be considered to have given your consent to Chanelle Microfinance Bank and/or Subsidiaries for the processing of your personal data when;

1. You complete any form, brochure or material issued by Chanelle Microfinance Bank and/or Subsidiaries at any of our service points (mobile, online, in-branch etc.) requesting for such personal information
2. You register, check or tick the acceptance box on any of our electronic platforms (Online or Mobile) relating to the terms and conditions of any service or product offered by Chanelle Microfinance Bank and/or Subsidiaries
3. You send a request, complaint or other communication to Chanelle Microfinance Bank and/or Subsidiaries
4. You use any service or product offered by Chanelle Microfinance Bank and/or Subsidiaries.

Chanelle Microfinance Bank and/or Subsidiaries will process your personal information for the following purposes;

• To offer and provide our Products and Services tailored to meet your unique needs
• To fulfil the terms of any service contract(s) you might have with us
• To improve your service experience with us
• To conduct our business
• To manage our relationship with you
• To comply with Laws and Regulations
• To provide information to Credit Agencies
• To update your records
• To develop statistics as may be required
• To comply with our Internal Policies
• To communicate with you when necessary

Chanelle Microfinance Bank and/or Subsidiaries will limit the collection and use of your personal information for the stated purposes.

Please note that for our digital channels, we may collect information about your computer (or mobile device), including where available or necessary, your IP address(es), operating system and browser type for system administration or for our own commercial purposes. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. Further details can be found in our Cookie Policy.

Chanelle Microfinance Bank and/or Subsidiaries will not sell or rent your personally identifiable information to anyone. Chanelle Microfinance Bank and/or Subsidiaries may share or disclose your personal information to third parties where:

• We have your consent to share or disclose such personal information;
• We are required by law to share or disclose such personal information
• We respond to subpoenas, court orders or other legal processes;
• We find that your actions on our electronic platforms violate any of our Policies for the purpose of investigations, reporting and enforcing any of our rights.
• Required for audit purposes

Chanelle Microfinance Bank and/or Subsidiaries may use and share your personal information with its affiliates for providing services and service-related activities such as collecting subscription fees for such services, notifying or contacting you regarding any problem with, or the expiration of such services. In this regard, they shall process the information as provided in this Privacy Policy.

Chanelle Microfinance Bank and/or Subsidiaries may also disclose or share your personal information where it is necessary to enforce the terms and conditions of any of our Products and Services or any of our rights as well as to protect our operations and customers.

Chanelle Microfinance Bank and Subsidiaries will always ensure that your personal information is adequately protected. We have put in place processes and technologies to ensure that your personal information is not modified, lost, damaged or destroyed. Our people are trained to ensure that your personal information is not disclosed and is safe as stated in this policy.

Where access and use of our electronic platforms require authentication of the user, you shall be responsible for the use and safety of your authentication credential(s) including but not limited to User Name, Personal Identification Number (PIN), Password, One Time Passwords (OTP) and Tokens.

We will retain your personal information for such length of time as may be required by law, regulation, and the internal policies of Chanelle Microfinance Bank and/or Subsidiaries.

The following rights are available to you under this Policy:

• You may at any time request access to your personal information held by Chanelle Microfinance Bank and/or Subsidiaries or request that your personal information be made available to a third party. Your request may specify the format in which the information should be made available subject to Chanelle Microfinance Bank and/or Subsidiaries having the capacity to provide the personal information in the requested format.
• You may request to update your personal information with Chanelle Microfinance Bank and/or Subsidiaries at any time.
• You may elect to withdraw your consent at any time. Save where there is a legal or operational reason to continue with the processing of your personal data, Chanelle Microfinance Bank and/or Subsidiaries shall discontinue the processing of your personal data upon receipt of your notice withdrawing consent. Such withdrawal however may impact Chanelle Microfinance Bank and/or Subsidiary’s ability to provide some products or services to you if your consent is mandatory for the execution of providing such services.
• Your right to withdraw consent extends to objecting to restricting the processing of your personal data by Chanelle Microfinance Bank and/or Subsidiaries.
• You may request that your personal information be deleted. We may continue to retain such personal information as may be required for compliance with legal, regulatory or policy requirements.

Where you have concerns relating to the processing of your personal information by Chanelle Microfinance Bank and/or Subsidiaries or require any clarification on this policy, please notify us through or contact details provided below:

Email: [email protected]
Phone: +23414543142, +2341454 3143

We will respond to your concerns within 30 days of receiving your notice.

We may update this policy from time to time. Where there are changes in the way we use your personal information we will notify you by posting a prominent notice on our website.